Something that virtually all companies want is cultural diversity. There are many reasons why this is the case. For one thing, there are many studies which indicate that a culturally diverse working environment helps to increase productivity. Not only that, but due to all of the opinions and perspectives that come with that kind of environment, it can help with problem solving. Plus, when prospective employees are aware of the kind of working atmosphere that you have, it makes them more apt to apply for positions; this means it can help to expand the talent pool that the human resources department has to choose from. And finally, it helps everyone on staff to increase their communication and customer service skills.
So as you can see, if you have a culturally diverse business, it really is best to do all that you can to keep your staff happy to be working with you. That’s why we wanted to provide you with five tips on how you can best manage your culturally diverse workplace below:
Be clear about company policies. One of the worst things that any manager can do is assume that their new employees are clear about the company’s policies. Although you might be excited to put them to work, there is something to be said for them having an extensive amount of training beforehand. Make the time to sit down with each person to be sure that they know what is in your company handbook and then wait to see if they have any questions or comments. This can help to prevent problems later down the pike.
Be aware of everyone’s values. There are some things people say or do that are not necessarily “right” or “wrong”; they are simply the perspective that they have based on their cultural upbringing and personal experiences. That is why it’s important to have regular staff meetings, to distribute company surveys and to have an “open door policy” with your employees. The more proactive you are when it comes to getting to know them, the better understanding you both can have of one another.
Be willing to motivate them. Just about everyone thrives in an environment where they feel like they are being encouraged to do their best. So, make sure to have exclusive events for your staff and that you send out special “thank yous” when you feel like they’re doing a really good job. Also, it can prove to be extremely beneficial if you offer them discounts courses and free passes to seminars and conferences that can improve their skills and abilities too.
Be a good communicator. By this we mean a few things: make sure that you are well understood in person, on the phone and also via email; be willing to listen and also be pleasant and courteous. When your employees feel respected, they will be more willing to respect you.
Be open to them having a “voice”. When it comes to diversity in business, several reports have revealed that companies which encourage several staff members to help make certain decisions actually end up making wiser ones. This makes sense because the more views that you’re open to, the easier it is to see things from a broader perspective. It’s always helpful to let your staff have a voice, especially when it comes to things that directly affect them, so as their manager, make sure to do so. The success of your company depends on it.